Enrollment Policies

1. Payment Policy

Tuition payments are due every Sunday for the upcoming week of instruction.
A grace period of one (1) business day is allowed for delayed payments. Failure to settle outstanding balances within the grace period may result in suspension of services and access to the student dashboard.
All payments are non-refundable once sessions are confirmed.

2. Cancellation & No-Show Policy

If your child cannot attend a scheduled session, please cancel or reschedule via our mobile app. Please notify us in advance via email: stemcollegeprep23@gmail.com
• Missed sessions with at least 5 hours’ notice will be rescheduled at no additional cost.
• Missed sessions without prior notice (unexcused no-shows) are not guaranteed to be rescheduled. This will incur a $5 penalty
• Parents may book a make-up or extra session by emailing the admin or through our mobile app – subject to tutor availability.

Outright cancellation of tutoring services by either party requires a minimum of five (5) business days’ written notice.

3. Lateness Policy

It is your responsibility as a parent to ensure that your student logs in promptly at the scheduled time.
• Each tutoring session lasts one hour.
• In the event of excused tardiness (technical issues, emergencies), we may extend the session based on tutor availability.
• There will be no time extension for unexcused tardiness.

4. Academic Monitoring (Grade Book)

To enable targeted academic support and proper performance monitoring, parents are required to upload or email their student’s updated grade book (report card) each week.
We’ll provide a detailed progress report at the end of each month based on the student’s grade book and performance in our tutoring program.

5. Homework Completion

To reinforce concepts and maximize academic gains, all assigned homework must be completed by the student before the next session.
We encourage parental involvement and recommend positive reinforcement strategies (e.g., small rewards) to maintain motivation and accountability.

6. Holiday Tutoring Policy

Academic consistency matters. We strongly recommend students continue with reduced-hour tutoring sessions during school holidays to retain learning momentum.
Special holiday packages or time adjustments may be available upon request.

7. Parent Cooperation & Student Motivation

Your active support is vital to your child’s success. We expect cooperation in the following areas:
• Ensuring timely login for sessions
• Prompt payment of tuition
• Supporting homework completion
• Providing up-to-date academic records
• Maintaining communication with tutors and support staff

8. Class Recording Authorization

By submitting our enrollment form, you authorize STEM Prep Tutoring to tutor your child and record all live class sessions for instructional, quality assurance, and training purposes.
• STEM Prep Tutoring retains full ownership rights to all video recordings.
• Recordings may be made available to parents upon request within 24 hours of the class session. Recording may be unavailable after this time.
• Video recordings are available for a fee of $25 per session, payable upon request.
• We are unable to provide recordings for closed or suspended classes.

9. Agreement Acknowledgment

This agreement will remain in effect until either party provides a written cancellation notice, subject to the 5-business-day policy outlined above.